Remote Ed-Tech Client Success Analyst

Banyan Software; United States; Remote; USD 65,000 - 75,000; Full time

Job summary

Banyan is seeking a Client Support Analyst to serve as a primary contact for a portfolio of school clients, ensuring admissions systems meet their operational needs. You will manage client relationships, coordinate system configuration and development requests, and test changes for reliable functionality.

The role requires strong communication, analytical thinking, attention to detail, and the ability to handle multiple priorities while working EST in a fully remote capacity.

Qualifications

• 5 to 7 years of experience in Ed-Tech or education technology preferred.
• Strong client service, communication, and relationship-building skills.
• Ability to learn complex systems and understand how configuration changes affect client workflows.

Responsibilities

• Client Support: Build strong client relationships, respond to questions, troubleshoot issues, manage requests, and communicate progress and resolutions.
• System Configuration: Evaluate and implement routine to moderately complex configuration changes based on client needs, ensuring changes are tested and documented.
• Development Coordination: Gather requirements, create and manage development tickets, collaborate with developers, track progress, and validate completed work.
• Quality Assurance: Test configuration changes, development updates, and system releases to identify defects and confirm functionality meets expectations.
• Documentation: Maintain accurate client-specific documentation covering configurations, workflows, business rules, and system changes.
• Cross-Functional Collaboration: Work with Client Success, technical and implementation teams, and developers to resolve issues, improve processes, and coordinate more complex client needs with the appropriate team members.

Skills

Client relationship management

Communication

Analytical thinking

Attention to detail

Time management

Requirements gathering

Cross-team collaboration

Job description

Banyan is seeking a Client Support Analyst to serve as a primary contact for a portfolio of school clients, ensuring admissions systems meet their operational needs. You will manage client relationships, coordinate system configuration and development requests, and test changes for reliable functionality.

The role requires strong communication, analytical thinking, attention to detail, and the ability to handle multiple priorities while working EST in a fully remote capacity.