Remote EdTech Client Success & Systems Analyst

Bazeta; Stati Uniti; Remoto; USD 65.000 - 75.000; Tempo pieno

Descrizione del lavoro

Banyan Software, the parent company behind ZAP Solutions, is hiring a Client Support Analyst to serve as the primary contact for an assigned portfolio of school clients, coordinating issues, configuration changes, development tickets, QA, and client documentation.

This full-time, remote role requires 5–7 years in Ed-Tech, strong client service and communication skills, and the ability to work on EST. Salary ranges from $65,000 to $75,000 USD annually.

Competenze

• 5 to 7 years of experience in Ed-Tech
• Able to work EST and fully remote
• Strong client service, communication, and relationship-building skills
• Analytical and problem-solving abilities with attention to detail
• Strong organizational skills and ability to manage multiple requests and deadlines
• Ability to learn complex systems and coordinate across teams

Mansioni

• Client Support: Build strong client relationships, respond to questions, troubleshoot issues, manage requests, and communicate progress and resolutions.
• System Configuration: Evaluate and implement routine to moderately complex configuration changes based on client needs, ensuring changes are tested and documented.
• Development Coordination: Gather requirements, create and manage development tickets, collaborate with developers, track progress, and validate completed work.
• Quality Assurance: Test configuration changes, development updates, and system releases to identify defects and confirm functionality.
• Documentation: Maintain accurate client-specific documentation covering configurations, workflows, business rules, and system changes.
• Cross-Functional Collaboration: Work with Client Success, technical and implementation teams, and developers to resolve issues, improve processes, and coordinate more complex client needs with the appropriate team members.

Conoscenze

Client service

Communication

Relationship management

Analytical thinking

Attention to detail

Organization

Learning complex systems

Descrizione del lavoro

Banyan Software, the parent company behind ZAP Solutions, is hiring a Client Support Analyst to serve as the primary contact for an assigned portfolio of school clients, coordinating issues, configuration changes, development tickets, QA, and client documentation.

This full-time, remote role requires 5–7 years in Ed-Tech, strong client service and communication skills, and the ability to work on EST. Salary ranges from $65,000 to $75,000 USD annually.