Remote Client Solutions Analyst – Onboarding & Tech Support

Experian

United States

Remote

USD 90,000 - 130,000

Full time

2 days ago

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Benefits offered by this job

Medical, dental, vision

401K match

Remote work

Paid holidays

Job summary

Experian is seeking a seasoned Client Onboarding & Onboarding Specialist to guide enterprise clients through integration and adoption of our products. You will blend relationship management, technical fluency, and product expertise to ensure a smooth onboarding experience.

Reporting to the Director of Client Services, this fully remote role supports clients in the Eastern Time Zone and requires strong communication, API integration familiarity, and data knowledge for successful implementations.

Qualifications

Bachelor's degree or relevant technical certification, plus 5+ years in client support.
Located in Eastern Time zone and available during international business hours.
Experience with enterprise clients and leading presentations; preferred experience with API integrations and database queries.

Responsibilities

Partner with Client Services, Sales, and Operations to support clients throughout onboarding.
Guide clients through onboarding, ensuring they have knowledge and resources to integrate products.
Develop expertise in product offerings and use technical knowledge to support implementation.
Troubleshoot production, data, and processing issues, and respond to technical support tickets.