Remote IT Support Analyst

Barnes & Noble Education; Columbia Township (MO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401k with match

Life insurance

Commuter benefits

Paid time off with holidays

Job summary

Barnes & Noble Education seeks a Support Services Analyst to ensure reliable technology operations and provide timely technical support to end users. You will install, configure, maintain, and troubleshoot hardware, software, and business applications while working with cross-functional teams to optimize system performance.

This full-time role requires a minimum of 3 years in customer service or tech support, strong Microsoft and network knowledge, and the ability to work remotely with multiple

Qualifications

• High school diploma or equivalent; technical training preferred.
• 3+ years of customer service or technical support experience.
• Proficiency with Microsoft platforms and basic network configurations.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent verbal and written communication; able to support end users in person or by phone.
• Self-starter with ability to work remotely while managing multiple priorities.
• Typing speed 30+ WPM.
• Flexible availability, including weekends.

Responsibilities

• Install, configure, maintain, monitor, and support computer networks, hardware, software, applications, and related equipment.
• Provide technical support to end users via telephone.
• Troubleshoot and resolve hardware, software, network, and application issues.
• Document incidents, resolutions, and troubleshooting activities in the ticketing system.
• Maintain user accounts and perform password resets.
• Support application implementations, system upgrades, and software deployments.
• Manage multiple support requests while meeting SLAs.
• Escalate unresolved issues and coordinate with internal support teams.
• Assist with phone queue coverage and incoming support requests.
• Collaborate with internal teams to resolve system and website issues.

Skills

Customer service

Technical support

Troubleshooting

Communication skills

Independent work

Education

High school diploma

Tools

AS/400

POS

PeopleSoft

MS Office

Job description

Barnes & Noble Education seeks a Support Services Analyst to ensure reliable technology operations and provide timely technical support to end users. You will install, configure, maintain, and troubleshoot hardware, software, and business applications while working with cross-functional teams to optimize system performance.

This full-time role requires a minimum of 3 years in customer service or tech support, strong Microsoft and network knowledge, and the ability to work remotely with multiple