Remote Ed-Tech Client Success Analyst

Banyan Software; New York (NY); Remote; USD 65,000 - 75,000; Full time

Job summary

Banyan Software is seeking a Client Support Analyst to serve a portfolio of school clients. The role combines client relationship management, system configuration, development ticket coordination, quality assurance, and documentation.

Ideal candidates have 5–7 years in Ed-Tech, can work EST hours, and are comfortable operating fully remotely. Strong communication, analytical skills, and the ability to coordinate with multiple teams are essential.

Qualifications

• 5–7 years of experience, preferably in Ed-Tech
• Can work EST
• Fully remote position
• Strong client service, communication, and relationship-building skills
• Analytical and problem-solving abilities with attention to detail
• Strong organizational skills and the ability to manage multiple requests and deadlines
• Ability to learn complex systems and understand how configuration changes affect client workflows
• Ability to gather requirements, document technical needs, and coordinate work across teams
• Experience with software support, systems analysis, implementation, quality assurance, or technical client services preferred
• Experience with school admissions processes or educational technology is a plus

Responsibilities

• Build strong client relationships and respond to questions; troubleshoot issues and communicate progress
• Evaluate and implement routine to moderately complex system configuration changes; ensure tests and documentation
• Gather requirements, create and manage development tickets, and coordinate with developers
• Test configuration changes, development updates, and system releases to identify defects
• Maintain accurate client-specific documentation covering configurations, workflows, and system changes
• Collaborate with Client Success, technical and implementation teams, and developers to resolve issues and improve processes

Skills

Client service

Communication

Relationship building

Analytical thinking

Attention to detail

Organizational skills

Requirements gathering

Cross functional collaboration

Software support

Educational technology experience

Job description

Banyan Software is seeking a Client Support Analyst to serve a portfolio of school clients. The role combines client relationship management, system configuration, development ticket coordination, quality assurance, and documentation.

Ideal candidates have 5–7 years in Ed-Tech, can work EST hours, and are comfortable operating fully remotely. Strong communication, analytical skills, and the ability to coordinate with multiple teams are essential.