Remote Client Services Specialist (Enrollment & Support)

Acumen Fiscal Agent; St. Louis (MO); À distance; USD 38 000 - 46 000; Plein temps

Résumé du poste

Acumen Fiscal Agent is seeking an Enrollment Support Agent in the St. Louis area. You will enroll, educate and support clients through calls and emails, processing paperwork and data entry with accuracy while maintaining strong client relations.

The role requires a service-forward mindset and flexibility to work a varied schedule, including potential weekends or holidays, to meet client needs.

Qualifications

• At least one year of data entry experience.
• Strong communication and interpersonal skills.
• Ability to handle fluctuating inbound and outbound call volume.
• Flexible schedule including weekends and holidays.
• Attention to detail and accuracy.

Responsabilités

• Support clients during enrollment process.
• Process related paperwork and manage electronic communication.
• Accurate data entry across multiple databases.
• Establish and grow relationships with clients and program contacts.
• Explain program rules to stakeholders clearly.
• Act as liaison between clients and Acumen departments.
• Resolve client inquiries within contract timeframes.
• Ensure compliance with state and federal guidelines.
• Develop strategies for program growth through outreach.
• Collaborate with internal teams to address issues.

Connaissances

Data entry

Customer service

Communication skills

Time management

Multitasking

Independent worker

Problem solving

Formation

High school diploma or equivalent

Outils

Microsoft Word

Microsoft Excel

PowerPoint

Email / Internet

PDFs

Description du poste

Acumen Fiscal Agent is seeking an Enrollment Support Agent in the St. Louis area. You will enroll, educate and support clients through calls and emails, processing paperwork and data entry with accuracy while maintaining strong client relations.

The role requires a service-forward mindset and flexibility to work a varied schedule, including potential weekends or holidays, to meet client needs.