Client Services Advocate - Enrollment & Support

Acumen LLC; Atlanta (GA); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Paid holidays

Job summary

Acumen Fiscal Agent LLC is seeking a Client Services Agent in Atlanta to enroll, educate and support clients through their lifecycle. You will handle inbound/outbound calls and emails, process paperwork, and enter data across multiple databases with precision.

The role emphasizes strong communication, independence, and the ability to manage deadlines in a fast-paced environment, with potential weekend or holiday shifts as needed.

Qualifications

• At least one year of data entry experience.
• Works well independently with limited supervision.
• Works as a self-starter with effective communication skills.
• Ability to work in a fast paced environment.
• Prior experience in customer service and/or client relations.
• Ability to handle fluctuating inbound and outbound call volume.
• Must be able to work a flexible schedule, including weekends, week nights and holidays.
• Experience working with multiple applications simultaneously.
• Ability to prioritize and handle competing requests successfully.
• Knowledge and experience using Microsoft Word, Excel, PowerPoint, Internet, Email and use of PDFs.
• Patience, perseverance, and follow through mentality.
• Ability to communicate both orally and in writing in a professional manner.
• Attention to detail and critical thinking skills.
• High standard of integrity.
• Ability to use basic math skills.
• Demonstrates excellent organizational skills, time management, and task orientation.
• Good interpersonal communication skills.
• Ability to handle and accommodate complex clients.
• Must be able to plan for and meet multiple deadlines.
• High school diploma or equivalent with some college preferred (or equivalent work experience)

Responsibilities

• Support clients during enrollment.
• Process related paperwork and manage electronic communication.
• Accurate data entry across databases.
• Establish, foster and grow relationships with clients and program contacts.
• Understand and stay up to date on program rules and explain them to stakeholders.
• Act as a liaison between clients and Acumen’s departments.
• Respond to client inquiries within contractual timeframes.
• Ensure compliance with state and federal guidelines.
• Develop strategies to support growth of existing programs through outreach.
• Collaborate with internal departments to address issues.
• Manage fluctuating volume of calls and emails.
• Provide customer service via calls or electronic communication.

Skills

Data entry

Independent work

Customer service

Communication

MS Word

MS Excel

Time management

Multitasking

Attention to detail

Teamwork

Education

High school diploma or equivalent

Some college

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Internet

Email

PDFs

Job description

Acumen Fiscal Agent LLC is seeking a Client Services Agent in Atlanta to enroll, educate and support clients through their lifecycle. You will handle inbound/outbound calls and emails, process paperwork, and enter data across multiple databases with precision.

The role emphasizes strong communication, independence, and the ability to manage deadlines in a fast-paced environment, with potential weekend or holiday shifts as needed.