Enrollment & Client Services Specialist

Acumen Fiscal Agent; Honolulu (HI); On-site; USD 42,000 - 58,000; Full time

Job summary

Acumen Fiscal Agent in Hawaii seeks an Agent to enroll, educate and support clients throughout their lifecycle, handling inbound and outbound calls and emails while processing paperwork with high accuracy. You will manage data entry across multiple databases, establish relationships with clients and program contacts, communicate program rules, and ensure timely responses within contractual timeframes.

This role requires flexible scheduling, collaboration across departments, and a commitment to

Qualifications

• At least one year of data entry experience.
• Works well independently with limited supervision.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and meet deadlines.
• Proficient with Microsoft Word, Excel and email systems.

Responsibilities

• Enroll, educate and support Acumen clients throughout their lifecycle.
• Process paperwork and perform data entry into multiple databases accurately.
• Handle inbound and outbound calls and emails with customers and stakeholders.
• Establish and nurture relationships with clients and program contacts.
• Ensure compliance with state and federal guidelines and timelines.

Skills

Data entry

Customer service

Communication

Organization

Time management

Multi-tasking

Microsoft Office

Education

High school diploma

Some college

Tools

Microsoft Word

Excel

PowerPoint

Internet

Email

PDFs

Job description

Acumen Fiscal Agent in Hawaii seeks an Agent to enroll, educate and support clients throughout their lifecycle, handling inbound and outbound calls and emails while processing paperwork with high accuracy. You will manage data entry across multiple databases, establish relationships with clients and program contacts, communicate program rules, and ensure timely responses within contractual timeframes.

This role requires flexible scheduling, collaboration across departments, and a commitment to