Enrollment Specialist - Client Data & Compliance Expert

Acumen Fiscal Agent; Birmingham (AL); On-site; USD 38,000 - 60,000; Full time

Job summary

Acumen Fiscal Agent is seeking an Enrollment Specialist to process enrollment paperwork and communicate with clients via phone and electronic channels. The role emphasizes accurate data entry into multiple databases and maintaining confidentiality of sensitive information.

The position requires handling a large volume of calls, coordinating with state and Medicaid specifications, and working independently with limited supervision to resolve inquiries and update files.

Qualifications

• At least two years of experience in customer service.
• Able to handle heavy inbound and outbound call volume.
• Strong oral and written communication in a professional manner.
• Accurate data entry and handling of time-sensitive information.

Responsibilities

• Receive large number of calls about enrollment files.
• Place outbound follow-up calls to update or complete enrollment files.
• Interact with program stakeholders via phone or electronic channels.
• Register customers using multiple databases with high accuracy.
• Maintain a complex filing system and organize documents.
• Research and resolve customer inquiries with accuracy.
• Identify process improvements to enhance efficiency.
• Support cybersecurity compliance by following policies.

Skills

Customer service

High volume calls

Communication skills

Attention to detail

Time management

Interpersonal skills

10-key by touch

Job description

Acumen Fiscal Agent is seeking an Enrollment Specialist to process enrollment paperwork and communicate with clients via phone and electronic channels. The role emphasizes accurate data entry into multiple databases and maintaining confidentiality of sensitive information.

The position requires handling a large volume of calls, coordinating with state and Medicaid specifications, and working independently with limited supervision to resolve inquiries and update files.