Client Success & Enrollment Specialist

Acumen LLC; Hamilton Township (NJ); On-site; USD 36,000 - 54,000; Full time

Job summary

Acumen LLC seeks a detail-oriented enrollment support specialist to assist clients through the enrollment process, educate families, and ensure accurate data entry across several databases. You will manage paperwork, electronic communications, and coordinate with state and program contacts to resolve issues promptly.

The role requires strong communication, multitasking, and the ability to work with multiple applications while meeting deadlines.

Qualifications

• At least one year of data entry experience.
• Independent worker with limited supervision.
• Strong communication skills.
• Ability to manage high-volume inbound/outbound calls.
• Experience with multiple applications simultaneously.
• High school diploma or equivalent; some college preferred.
• Detail-oriented with good organizational skills.

Responsibilities

• Support clients during enrollment process.
• Process paperwork and manage electronic communication.
• Accurate data entry across multiple databases with deadlines.
• Build and maintain relationships with clients and program contacts.
• Explain program rules to stakeholders clearly.
• Act as liaison between clients and Acumen departments.
• Respond to client inquiries within contractual timeframes.

Skills

Data entry

Customer service

Communication skills

Multitasking

Attention to detail

Education

High school diploma or equivalent

Some college coursework preferred

Tools

Microsoft Word

Excel

PowerPoint

Internet

PDFs

Job description

Acumen LLC seeks a detail-oriented enrollment support specialist to assist clients through the enrollment process, educate families, and ensure accurate data entry across several databases. You will manage paperwork, electronic communications, and coordinate with state and program contacts to resolve issues promptly.

The role requires strong communication, multitasking, and the ability to work with multiple applications while meeting deadlines.