Remote Client Services & Scheduling Coordinator

Next Stop Travel; Fayetteville (NC); Remote; USD 34,000 - 52,000; Full time

Benefits offered by this job

Flexible remote work

Performance-based pay

Training & Support

Job summary

Next Stop Travel is a remote-based company that provides planning and coordination services to a diverse client base. We seek a Customer Service Representative to assist with client requests, organize service arrangements, and support the coordination workflow with precision and responsiveness.

The role requires strong attention to detail, the ability to manage multiple tasks remotely, and excellent communication across email, phone, and online platforms.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Coordination

Administrative tasks

Tools

CRM software

Scheduling tools

Job description

Next Stop Travel is a remote-based company that provides planning and coordination services to a diverse client base. We seek a Customer Service Representative to assist with client requests, organize service arrangements, and support the coordination workflow with precision and responsiveness.

The role requires strong attention to detail, the ability to manage multiple tasks remotely, and excellent communication across email, phone, and online platforms.