Remote Client Services & Scheduling Coordinator

Next Stop Travel; Plymouth (MN); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Remote work

Onboarding & training

Job summary

Next Stop Travel is seeking a Customer Service Representative to assist with client requests, organize service arrangements, and support the coordination process in a remote setting. You will handle inquiries via email, phone, and online platforms, coordinate scheduling, submit reservations with providers, and maintain accurate records while contributing to process improvements.

Flexibility with a remote work environment and performance-based compensation are offered, along with onboarding and

Qualifications

• Experience in customer service, coordination, or administrative roles.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service experience

Strong organizational skills

Communication skills

Independent work

Detail-oriented

Digital tools & web-based systems

Job description

Next Stop Travel is seeking a Customer Service Representative to assist with client requests, organize service arrangements, and support the coordination process in a remote setting. You will handle inquiries via email, phone, and online platforms, coordinate scheduling, submit reservations with providers, and maintain accurate records while contributing to process improvements.

Flexibility with a remote work environment and performance-based compensation are offered, along with onboarding and