Remote Client Services & Scheduling Coordinator

Next Stop Travel; Cleveland (OH); Remote; USD 40,000 - 56,000; Full time

Job summary

Next Stop Travel is seeking a Customer Service Representative to join our remote team. You will assist clients, organize service arrangements, and support the coordination process with precision and responsiveness, maintaining courteous communication across channels.

This role requires strong attention to detail, the ability to multi‑task, and the capacity to work independently in a structured virtual environment. Onboarding includes training and ongoing support to help you thrive.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Organization

Communication

Prioritization

Attention to detail

Job description

Next Stop Travel is seeking a Customer Service Representative to join our remote team. You will assist clients, organize service arrangements, and support the coordination process with precision and responsiveness, maintaining courteous communication across channels.

This role requires strong attention to detail, the ability to multi‑task, and the capacity to work independently in a structured virtual environment. Onboarding includes training and ongoing support to help you thrive.