Remote Client Services & Scheduling Coordinator

Next Stop Travel; Torrance (CA); Remote; USD 42,000 - 52,000; Full time

Benefits offered by this job

Flexible remote work

Onboarding & training

Job summary

Next Stop Travel is a remote-first company providing planning and coordination services to a broad client base. We seek a Customer Service Representative to assist with client requests, organize service arrangements, and support the coordination process in a flexible remote setting.

The role requires attention to detail, the ability to juggle multiple tasks, and strong communication to ensure timely follow-up and accurate records across systems.

Qualifications

• Experience in customer service, coordination, or administrative roles.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Organizational skills

Communication skills

multitasking

Independent work

Detail-oriented

Customer service experience

Tools

CRM software

Email platforms

Job description

Next Stop Travel is a remote-first company providing planning and coordination services to a broad client base. We seek a Customer Service Representative to assist with client requests, organize service arrangements, and support the coordination process in a flexible remote setting.

The role requires attention to detail, the ability to juggle multiple tasks, and strong communication to ensure timely follow-up and accurate records across systems.