Remote Customer Support & Scheduling Coordinator

Medium; Sudbury (MA); Remote; USD 45,000 - 75,000; Full time

Benefits offered by this job

Flexible remote work environment

Step-by-step onboarding and ongoing 0

Job summary

Medium is seeking a dependable Customer Support Coordinator to provide client assistance, manage support requests, and help coordinate scheduling in a remote environment.

This role emphasizes clear communication, strong organizational skills, and independent work using digital tools. You will collaborate with internal teams, maintain accurate client records, and strive for timely resolutions, with a flexible remote setup and opportunities for growth.

Qualifications

• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Comfortable using online systems and customer support tools.
• Ability to manage multiple tasks in a remote environment.
• Customer service or administrative experience preferred.
• Reliable internet access and ability to work remotely.

Responsibilities

• Respond to client inquiries and provide timely, professional support.
• Assist with coordinating scheduling, reservations, and service requests.
• Maintain accurate client records and support documentation in internal systems.
• Communicate with clients via email, phone, and online platforms.
• Track and follow up on open requests to ensure resolution.
• Review service details and confirmations for accuracy.
• Provide general administrative and customer support.
• Collaborate with internal teams to ensure a smooth client experience.

Skills

Written communication

Verbal communication

Organization

Tech savviness

Multitasking

Customer service experience

Reliable internet

Tools

Remote work tools

Job description

Medium is seeking a dependable Customer Support Coordinator to provide client assistance, manage support requests, and help coordinate scheduling in a remote environment.

This role emphasizes clear communication, strong organizational skills, and independent work using digital tools. You will collaborate with internal teams, maintain accurate client records, and strive for timely resolutions, with a flexible remote setup and opportunities for growth.