Remote Client Support & Scheduling Coordinator

Medium; Illinois City (IL); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Flexible remote work environment

Onboarding and ongoing support

Growth opportunities

Job summary

Medium is seeking a dependable Customer Support Coordinator to assist clients, manage requests, and coordinate scheduling remotely. The role emphasizes communication, organization, and delivering a positive client experience in a flexible home-based environment.

You will respond to inquiries, maintain records, and collaborate with internal teams to ensure a smooth client journey. Ideal candidates are detail‑oriented, self‑driven, and proficient with online tools; remote work and ongoing

Qualifications

• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Comfortable using online systems and customer support tools
• Ability to manage multiple tasks in a remote environment
• Customer service or administrative experience preferred
• Reliable internet access and ability to work remotely

Responsibilities

• Respond to client inquiries and provide timely, professional support
• Assist with coordinating scheduling, reservations, and service requests
• Maintain accurate client records and support documentation in internal systems
• Communicate with clients via email, phone, and online platforms
• Track and follow up on open requests to ensure resolution
• Review service details and confirmations for accuracy
• Provide general administrative and customer support
• Collaborate with internal teams to ensure a smooth client experience

Skills

Communication

Organization

Remote work

Customer service

Job description

Medium is seeking a dependable Customer Support Coordinator to assist clients, manage requests, and coordinate scheduling remotely. The role emphasizes communication, organization, and delivering a positive client experience in a flexible home-based environment.

You will respond to inquiries, maintain records, and collaborate with internal teams to ensure a smooth client journey. Ideal candidates are detail‑oriented, self‑driven, and proficient with online tools; remote work and ongoing