Remote Customer Support & Scheduling Coordinator

Medium; Town of Maryland (NY); Remote; USD 45,000 - 75,000; Full time

Benefits offered by this job

Flexible remote work

Growth opportunities

Onboarding support

Job summary

Medium is seeking a dependable Customer Support Coordinator for a remote role. You will assist clients, coordinate scheduling and service requests, and maintain accurate records while communicating via email, phone, and online platforms.

This role emphasizes detail orientation, responsiveness, and independent work using digital tools. Flexible remote environment with onboarding and opportunities for advancement.

Qualifications

• Strong written and verbal communication skills are required for timely, professional support.
• Excellent organizational skills with attention to detail and follow-through.
• Comfortable using online systems and customer support tools to manage requests remotely.
• Ability to manage multiple tasks in a remote environment and collaborate with internal teams.

Responsibilities

• Respond to client inquiries and provide timely, professional support.
• Assist with coordinating scheduling, reservations, and service requests.
• Maintain accurate client records and support documentation in internal systems.
• Communicate with clients via email, phone, and online platforms.
• Track and follow up on open requests to ensure resolution.
• Review service details and confirmations for accuracy.
• Provide general administrative and customer support.
• Collaborate with internal teams to ensure a smooth client experience.

Skills

Communication skills

Organizational skills

Remote work tools

Customer service

Digital literacy

Tools

CRM software

Email platforms

Job description

Medium is seeking a dependable Customer Support Coordinator for a remote role. You will assist clients, coordinate scheduling and service requests, and maintain accurate records while communicating via email, phone, and online platforms.

This role emphasizes detail orientation, responsiveness, and independent work using digital tools. Flexible remote environment with onboarding and opportunities for advancement.