Remote Customer Service & Scheduling Specialist

Terranovahire; Seattle (WA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Remote work

Training provided

Professional development

Tools access

Supportive culture

Employee recognition

Continuing education

Industry training

Job summary

Terranovahire is seeking a Customer Service & Scheduling Coordinator to assist customers with reservations, scheduling, and service coordination from inquiry through completion. You will deliver professional, detailed support and maintain accurate records while coordinating with suppliers and internal teams.

The ideal candidate is organized, detail-oriented, and committed to delivering exceptional customer service in a remote-friendly environment.

Qualifications

• English communication skills (verbal and written) are essential.
• Customer service experience or hospitality background is preferred.
• Strong organization, time management, and attention to detail.
• Ability to handle multiple requests concurrently with accuracy.
• Good problem-solving and critical-thinking abilities.
• Experience using scheduling software, email, and online tools.

Responsibilities

• Respond to customer inquiries via phone, email, chat, and online platforms.
• Assist with reservations, scheduling, and service arrangements.
• Coordinate accommodations, transportation, activities, and related services.
• Manage confirmations, schedule changes, and customer updates.
• Maintain accurate customer records and documentation.
• Communicate with suppliers and service providers.
• Monitor active reservations and ensure accuracy of details.
• Assist with modifications, cancellations, and special requests.
• Follow up with customers regarding upcoming services and requests.
• Provide ongoing support throughout the customer experience.
• Participate in company training and development programs.

Skills

Verbal & written comms

Customer service

Organizational skills

Multitasking

Attention to detail

Problem solving

Scheduling software

Education

High school diploma or equivalent

Tools

Scheduling software

Email & online platforms

Job description

Terranovahire is seeking a Customer Service & Scheduling Coordinator to assist customers with reservations, scheduling, and service coordination from inquiry through completion. You will deliver professional, detailed support and maintain accurate records while coordinating with suppliers and internal teams.

The ideal candidate is organized, detail-oriented, and committed to delivering exceptional customer service in a remote-friendly environment.