Remote Client Services & Renewal Manager

Gallagher; Chicago (IL); Remote; Confidential; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development opportunities

Collaborative, people-first culture

Job summary

Gallagher is seeking a Client Service/Account Manager to join our growing team in the U.S. This remote role focuses on delivering exceptional client service, renewing existing business, and driving additional services.

Youll collaborate with the sales team to meet client needs and ensure high-quality solutions. The ideal candidate has 1+ years in client service and/or claims management, a Property and Casualty License, and proficiency with Microsoft Office.

Qualifications

• Bachelors degree with 1+ years client service and/or claims management experience or HS/GED with 3+ years client service experience.
• Property and Casualty Insurance License.
• Proficiency in Microsoft Office.

Responsibilities

• Take a leadership role in the renewal process to ensure the best possible solutions are delivered to clients in a high quality and timely manner.
• Secure existing business and drive the sale of additional services and lines of coverage.
• Nurture relationships with your buyer in the client organization as well as with day-to-day client representatives.
• Guide your team members in addressing a clients risk management needs through consultative conversations.
• Mentor Client Service team members through continuous learning, transparent feedback, and strong talent development.
• Conduct periodic audits to ensure compliance standards and service levels are met.
• Maintain accurate client and policy data and documents within the Gallagher system.
• Use Gallagher's technology to improve productivity and quality.
• Effectively manage multiple competing priorities.

Skills

Client service experience

Education

Bachelors degree with 1+ years client service experience

High School degree/GED with 3+ years client service experience

Tools

Microsoft Office

Job description

Gallagher is seeking a Client Service/Account Manager to join our growing team in the U.S. This remote role focuses on delivering exceptional client service, renewing existing business, and driving additional services.

Youll collaborate with the sales team to meet client needs and ensure high-quality solutions. The ideal candidate has 1+ years in client service and/or claims management, a Property and Casualty License, and proficiency with Microsoft Office.