Remote Client Services & Planning Coordinator

Next Stops travel; Salt Lake City (UT); Remote; USD 36,000 - 48,000; Full time

Job summary

Next Stop Travel is a fully remote organization that coordinates customized planning and support services for clients. We are seeking a dependable Customer Service Representative to assist with client support and coordination tasks from a remote setting.

You will handle client requests, organize service arrangements, and ensure a smooth planning process from start to finish. Experience in customer service and strong communication are preferred.

Qualifications

• Experience in customer service or coordination roles.
• Strong communication and organizational skills.
• Ability to multitask and work independently.
• Familiarity with online tools and platforms.
• Detail-oriented with accuracy.

Responsibilities

• Act as the main contact for client inquiries via phone, email, and online platforms.
• Assess client needs and recommend appropriate service options.
• Organize schedules and develop structured service plans.
• Manage and confirm reservations with third-party providers.
• Provide timely follow-up and maintain clear communication.
• Keep accurate and up-to-date records in internal systems.
• Assist with workflow improvements and collaborate with team members.

Skills

Customer service

Administrative support

Coordination

Communication

Organizational skills

Tools

CRM software

Email platforms

Scheduling tools

Job description

Next Stop Travel is a fully remote organization that coordinates customized planning and support services for clients. We are seeking a dependable Customer Service Representative to assist with client support and coordination tasks from a remote setting.

You will handle client requests, organize service arrangements, and ensure a smooth planning process from start to finish. Experience in customer service and strong communication are preferred.