Remote Travel Care Coordinator | Client Success & Planning

Excitingtravelnow; Sanford (NC); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Remote work

Mentorship program

Advancement opportunities

Job summary

Excitingtravelnow is seeking a Customer Care Coordinator for travel services. You will guide travelers through planning, respond to inquiries, and ensure attentive, professional support throughout each trip.

This remote role emphasizes clear communication, meticulous follow‑through, and proactive client care. You’ll maintain documentation, learn new systems, and grow with mentorship and advancement opportunities within the organization.

Qualifications

• Strong customer service and relationship-building skills.
• Detail-oriented with strong follow-through.
• Self-directed and comfortable working remotely.
• Experience in customer service, sales support, or administration preferred.
• Comfortable learning new systems and online platforms.
• Interest in travel or tourism is a plus.

Responsibilities

• Serve as a primary point of contact for travel-related inquiries.
• Provide timely and accurate responses to customer questions.
• Support travel planning coordination and itinerary updates.
• Monitor client needs before, during, and after travel.
• Maintain detailed documentation and follow-up communication.
• Adhere to company procedures and service standards.

Skills

Customer service

Relationship-building

Detail-oriented

Remote work

Sales support experience

System navigation

Job description

Excitingtravelnow is seeking a Customer Care Coordinator for travel services. You will guide travelers through planning, respond to inquiries, and ensure attentive, professional support throughout each trip.

This remote role emphasizes clear communication, meticulous follow‑through, and proactive client care. You’ll maintain documentation, learn new systems, and grow with mentorship and advancement opportunities within the organization.