Remote Client Services Coordinator

Velvethorizons; Raleigh (NC); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Training provided

Ongoing support

Job summary

Velvet Horizons is a remote-based organization that provides structured planning and coordination services to a broad client base. The Customer Service Representative will assist with client requests, organize service arrangements, and support the overall coordination process in a structured remote environment.

This role requires strong attention to detail and the ability to manage multiple tasks in a remote setting, while communicating effectively with clients via email, phone, and online

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Coordination

Organizational skills

Communication

Independent work

Digital tools

Attention to detail

Tools

Scheduling software

CRM systems

Web-based tools

Job description

Velvet Horizons is a remote-based organization that provides structured planning and coordination services to a broad client base. The Customer Service Representative will assist with client requests, organize service arrangements, and support the overall coordination process in a structured remote environment.

This role requires strong attention to detail and the ability to manage multiple tasks in a remote setting, while communicating effectively with clients via email, phone, and online