Remote Client Services Account Manager

Informa Group Plc.; Newton (MA); On-site; USD 70,000 - 80,000; Full time

Job summary

Informa TechTarget is seeking a seasoned Client Services Account Manager to champion our clients’ lead generation goals. You’ll become an indispensable extension of their marketing teams, handling a diverse B2B account portfolio with hands-on success management and data-driven optimization.

You’ll partner with internal teams to ensure campaigns align with client KPIs, drive renewals, and maximize lifetime value, while navigating a fast-paced, cross-channel environment.

Qualifications

• 3–5 years direct client success management in B2B marketing or agencies.
• Ability to juggle multiple high-volume accounts.
• Strong knowledge of B2B marketing funnels and demand generation.
• Analytical skills to translate data into client-ready insights.
• Excellent communication and presentation abilities.

Responsibilities

• Serve as primary strategic advisor for client accounts and align with KPI goals.
• Oversee end-to-end multi-account campaign delivery with strict timelines.
• Analyze campaign performance and propose optimization strategies.
• Operate campaigns daily using the NetLine Portal and SLAs.
• Identify opportunities for retention and account expansion.
• Collaborate with internal teams to address client needs.

Skills

Client success

B2B marketing

Campaign optimization

Data-driven

CRM tools

Education

Bachelor's degree

Tools

Microsoft Excel

PowerPoint

Job description

Informa TechTarget is seeking a seasoned Client Services Account Manager to champion our clients’ lead generation goals. You’ll become an indispensable extension of their marketing teams, handling a diverse B2B account portfolio with hands-on success management and data-driven optimization.

You’ll partner with internal teams to ensure campaigns align with client KPIs, drive renewals, and maximize lifetime value, while navigating a fast-paced, cross-channel environment.