Impactful Account Manager - SaaS Client Success & Renewals

iCIMS Middleware Test Company; Alaska; On-site; USD 70,000 - 100,000; Full time

Job summary

iCIMS is seeking a Manager in Account Services to ensure customer needs are met across multiple large accounts. The role requires strong ASP/system knowledge, excellent interpersonal and presentation skills, and the ability to identify opportunities for expanding product usage.

Responsibilities include leading client communications, supporting renewal efforts, participating in sales activities, and collaborating with Marketing on case studies and testimonials.

Qualifications

• Bachelor degree with strong academic track record.
• Experience with all Microsoft Windows operating systems.
• Hands-on user for Microsoft Internet Explorer and related web-based technologies.
• Must have strong interpersonal, verbal and written communication and presentation skills.
• Ability to work with minimal supervision or formal structure.
• Previous experience with client relations and experience in HR systems and/or software project management are significant plus.

Responsibilities

• Identify customer needs and opportunities to add additional products and services.
• Participate in sales presentations via conference calls, seminars, on-site meetings and client surveys.
• Collaborate with Marketing to develop client references, case studies, and testimonials.
• Proactively contact assigned clients and work toward a 100% renewal rate.
• Escalate and work through escalated customer issues.
• Maintain strong interpersonal relationships across accounts.
• Communicate effectively to ensure customer satisfaction and continued engagement.

Skills

Interpersonal communication

Account management

Presentation skills

Client relationship management

Renewal focus

Problem escalation

Education

Bachelor degree

Tools

Windows OS

Internet Explorer

Web-based technologies

Job description

iCIMS is seeking a Manager in Account Services to ensure customer needs are met across multiple large accounts. The role requires strong ASP/system knowledge, excellent interpersonal and presentation skills, and the ability to identify opportunities for expanding product usage.

Responsibilities include leading client communications, supporting renewal efforts, participating in sales activities, and collaborating with Marketing on case studies and testimonials.