Remote Client Success & Accounts Manager

ProviderSoft; United States; On-site; USD 45,000 - 65,000; Full time

Job summary

ProviderSoft, a national provider of early childhood program management software, seeks an Account Representative to support select Clients and help them maximize software utilization. You will build relationships, deliver training, and coordinate with development teams to align functionality with client workflows.

The role emphasizes proactive client service, regular meetings, and a deep understanding of client accounts to drive success.

Qualifications

• Bachelor’s degree preferred.
• Translate business requirements into functional and efficient support for Clients.
• Self-motivated; ambitions to manage accounts independently and effectively.
• Exceptional written and verbal communications skills.
• Creative thinker and an attention to detail.
• Hard working and an ability to wear many hats.
• Seeks positive criticism and ways to improve efficiency regularly.
• Computer savvy: familiarity with multiple programs, browsers, recording and screen sharing tools, etc.
• Desire and talent for working with people; ability to positively affect difficult business negotiations.

Responsibilities

• Manage current client accounts by building and maintaining relationships.
• Provide exemplary customer service via email and phone.
• Serve as the liaison between Clients and ProviderSoft development staff.
• Provide training and other onboarding services to new Client accounts and conduct as needed support conference calls.
• Understand Client needs at a level of detail sufficient to define functional requirements.
• Document system functionality and its use.
• Demonstrate new functionality and communicate Client feedback.
• Communicate system update information and other ProviderSoft news to accounts.
• Conduct Client audits and negotiate audit increases with current accounts.
• Utilize internal tools and procedures for screen sharing, recording training materials, creating documentation, support tracking, and any other way to aid in the support of accounts.

Skills

Communication skills

Business requirements understanding

Self-motivation

Creative thinking

Work ethic

Continuous improvement

Technical savvy

People skills

Education

Bachelor’s degree preferred

Job description

ProviderSoft, a national provider of early childhood program management software, seeks an Account Representative to support select Clients and help them maximize software utilization. You will build relationships, deliver training, and coordinate with development teams to align functionality with client workflows.

The role emphasizes proactive client service, regular meetings, and a deep understanding of client accounts to drive success.