Account Manager

EXL; Jersey City (NJ); On-site; USD 90,000 - 120,000; Full time

Job summary

A leading IT services company in Jersey City is seeking a seasoned professional for a client relationship management role. The ideal candidate will have over 8 years of experience managing enterprise clients, demonstrating strong communication and negotiation skills. Responsibilities include serving as the main liaison for clients, leading quarterly reviews, and identifying upselling opportunities. This position requires someone adept at building long-term partnerships and navigating complex business challenges.

Qualifications

• 8+ years of experience in client relationship management, account management, or customer success roles.
• Strong ability to build trust and influence decision-makers.
• Proven record of managing enterprise clients successfully.

Responsibilities

• Serve as the main liaison between clients and internal teams.
• Develop a deep understanding of client business goals.
• Lead regular client meetings and feedback sessions.

Skills

Client relationship management

Communication skills

Negotiation skills

Presentation skills

Tools

CRM tools

Job description

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• Serve as the main liaison between assigned clients and internal delivery, product, and support teams.
• Develop a deep understanding of client business goals, pain points, and success metrics.
• Proactively manage relationships to ensure satisfaction, retention, and growth of client accounts.
• Lead regular client meetings, QBRs (Quarterly Business Reviews), and feedback sessions to monitor engagement and performance.
• Collaborate with cross-functional teams to ensure timely and high-quality delivery of services and solutions.
• Identify opportunities for upselling, cross-selling, and service expansion.
• Monitor client health through KPIs, satisfaction surveys, and issue resolution tracking.
• Address client concerns or escalations promptly and effectively.
• Keep abreast of industry trends and client-specific developments to provide strategic input and value-added insights.
• Maintain accurate client records, activity logs, and reports using CRM tools.

Required Skills & Experience:

• 8+ years of experience in client relationship management, account management, or customer success roles, preferably in IT services, SaaS, or consulting industries.
• Strong ability to build trust, influence decision-makers, and maintain long-term partnerships.
• Excellent communication, presentation, and negotiation skills.
• Proven track record of managing enterprise clients or high-value accounts successfully.
• Ability to understand complex business challenges and align internal capabilities with client needs.
• Ability to multitask, prioritize work, and manage competing deadlines in a fast-paced environment.