Remote Customer Success Manager — Growth & Retention

TechTarget, Inc.; Newton (MA); Hybrid; USD 64,000 - 71,800; Full time

Job summary

Informa TechTarget, a leading B2B technology media company, is seeking a motivated Customer Success Manager to foster relationships and drive adoption, growth and renewals.

You will onboard SaaS clients, understand their workflows, and advise on how TechTarget data and products help achieve KPI targets.

With 2–4 years in customer success or SaaS, you’ll collaborate with marketing and sales teams to deliver strategic guidance and measurable client value.

Qualifications

• 2–4 years in customer success or support role.
• Experience onboarding SaaS clients.
• Knowledge of B2B digital marketing, ad tech, lead gen and content marketing.
• Detail oriented with multi-tasking across product & client engagements.
• Strong sales orientation and client-facing communication.
• Ability to provide guidance persistently.

Responsibilities

• Drive customer engagement with product adoption, expansion, and renewal.
• Onboard and enable customers on product functionalities.
• Investigate customer workflows and technology stack.
• Uncover KPIs, metrics of success and opportunities.
• Consult on appropriate use cases of data and products to hit KPIs.
• Coordinate with internal teams to resolve issues and provide guidance.

Skills

Customer facing

SaaS onboarding

B2B marketing

Communication

Presentation skills

Multitasking

Job description

Informa TechTarget, a leading B2B technology media company, is seeking a motivated Customer Success Manager to foster relationships and drive adoption, growth and renewals.

You will onboard SaaS clients, understand their workflows, and advise on how TechTarget data and products help achieve KPI targets.

With 2–4 years in customer success or SaaS, you’ll collaborate with marketing and sales teams to deliver strategic guidance and measurable client value.