Remote Customer Success Architect

TechTarget, Inc.; Northern (KY); Hybrid; USD 64,000 - 72,000; Full time

Benefits offered by this job

401k match

Health Insurance

PTO & Holidays

Job summary

Informa TechTarget is seeking a motivated Customer Success Manager who will develop customer relationships that promote retention, growth and loyalty. You’ll partner with clients on their usage of Informa TechTarget’s data and products to drive measurable outcomes.

The role focuses on onboarding, adoption and renewal. You will work with marketing and sales teams to align on KPIs, present client success stories, and proactively resolve issues while providing strategic guidance.

Qualifications

• 2-4 years’ customer-facing experience in a customer success or support role in software or marketing environment.
• Knowledge of B2B digital marketing, ad tech, marketing automation systems, lead generation, demand generation and content marketing.
• Extremely detail oriented; ability to multi task several product & client engagements.
• Creative problem solving, solutions-oriented and strategic, long-term view of customer relationship.
• Strong sales orientation, communication skills, client-ready presentation skills and writing skills.
• Ability to offer perspective and guidance, in a persistent manner.

Responsibilities

• Drive customer engagement with Informa TechTarget products; focusing adoption, expansion and renewal.
• Onboard & enable customers on product functionalities and capabilities.
• Investigate customer’s current workflow and technology stack.
• Uncover customer’s ideal key performance indicators, metrics of success and areas of opportunity.
• Consult customers on appropriate use cases of Informa TechTarget data and products to achieve agreed upon KPIs.
• Drive usage and identify recommendations on appropriate integration strategies.
• Build appropriate narratives, presentations and client communications that showcase client success, areas of optimization and upsell.
• Collaborate with internal teams to proactively to prevent and resolve issues and provide data, deliverables, and strategic guidance to customers.
• Present and communicate, in person, over the phone or video to end users, marketing management, sales management and executives.
• Escalate areas of concerns, client challenges; and,
• Provide and consult on marketing and sales best practices and how Informa TechTarget data and productscan support

Skills

Customer facing experience

B2B digital marketing knowledge

Detail oriented

Creative problem solving

Strong communication

Persistent guidance

Job description

Informa TechTarget is seeking a motivated Customer Success Manager who will develop customer relationships that promote retention, growth and loyalty. You’ll partner with clients on their usage of Informa TechTarget’s data and products to drive measurable outcomes.

The role focuses on onboarding, adoption and renewal. You will work with marketing and sales teams to align on KPIs, present client success stories, and proactively resolve issues while providing strategic guidance.