Client Success Manager, Insurance & Risk Solutions - Remote

Arthur J. Gallagher & Co.; Maryland; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Career development opportunities

Collaborative culture

Job summary

Gallagher is seeking a Client Service Manager within our Commercial team to help clients navigate insurance needs, build lasting relationships, and deliver tailored solutions with a focus on renewals and service excellence.

You will mentor colleagues, conduct audits, maintain accurate client data in Gallagher systems, and leverage our digital tools to improve productivity while balancing multiple priorities in a collaborative, inclusive environment.

Qualifications

• Bachelor's degree with 3+ years client service and/or claims management experience, or a High School degree/GED with 8+ years client service and/or claims management experience.
• Property and Casualty Insurance License.
• Proficiency in Microsoft Office.
• A desire to build relationships and deliver results.

Responsibilities

• Manage the renewal process by gathering client information, analyzing needs, and delivering tailored solutions.
• Identify gaps in coverage, review claims, secure existing business, and drive sales of additional services and lines of coverage.
• Build and maintain strong relationships with clients and carrier partners through timely responses and strong customer service.
• Help your team address client risk management needs through consultative conversations and personalized strategies.
• Mentor team members by delegating tasks, providing feedback, and fostering professional growth.
• Conduct regular audits to ensure compliance with regulations and maintain high service standards.
• Maintain accurate client and policy data in Gallagher systems.
• Use Gallagher’s technology to enhance productivity and deliver quality results.
• Manage multiple priorities effectively to meet client expectations.

Skills

Client service

Claims management

Microsoft Office

Education

Bachelor's degree

Property and Casualty Insurance License

Job description

Gallagher is seeking a Client Service Manager within our Commercial team to help clients navigate insurance needs, build lasting relationships, and deliver tailored solutions with a focus on renewals and service excellence.

You will mentor colleagues, conduct audits, maintain accurate client data in Gallagher systems, and leverage our digital tools to improve productivity while balancing multiple priorities in a collaborative, inclusive environment.