Client Experience & Renewal Leader

Arthur J. Gallagher & Co.; Westborough (MA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities and O

Collaborative, people-first culture

Global reach with local impact

Job summary

Arthur J. Gallagher & Co. is seeking a Client Service Manager to join our Commercial team.

You will work closely with clients and colleagues to provide exceptional service and deliver tailored insurance solutions, building strong relationships and ensuring every interaction adds value. This role offers growth and meaningful impact within Gallagher’s global framework. You’ll lead renewals, mentor team members, and help address client risk management needs through consultative conversations and

Qualifications

• Bachelor's degree with a minimum of 3+ years Client service and/or claims management experience.
• High School diploma/GED with a minimum 8+ years client service and/or claims management experience.
• Property and Casualty Insurance License.
• Proficiency in Microsoft Office.
• Desire to build relationships and deliver results.
• Adaptability and resilience in managing shifting priorities.
• Collaborative mindset to work with Gallagher teams.

Responsibilities

• Manage the renewal process by gathering client information, analyzing their needs, and helping deliver timely, tailored solutions.
• Identify gaps in coverage, review claims, secure existing business, and drive the sale of additional services and lines of coverage.
• Build and maintain strong relationships with clients and carrier partners through timely responses and strong customer service, ensuring trust and satisfaction.
• Help your team address client risk management needs through consultative conversations and personalized strategies.
• Mentor team members by delegating tasks, providing transparent feedback, encouraging continuous learning, and fostering professional growth.
• Conduct regular audits to ensure compliance with regulations and maintain high service standards. Maintain accurate and up-to-date client and policy data using Gallagher’s systems. Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results. Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations.

Skills

Client service

Relationship building

Collaborative mindset

Adaptability

Mentoring/leadership

Education

Bachelor's degree

High School diploma or GED

Tools

Microsoft Office

Job description

Arthur J. Gallagher & Co. is seeking a Client Service Manager to join our Commercial team.

You will work closely with clients and colleagues to provide exceptional service and deliver tailored insurance solutions, building strong relationships and ensuring every interaction adds value. This role offers growth and meaningful impact within Gallagher’s global framework. You’ll lead renewals, mentor team members, and help address client risk management needs through consultative conversations and