Commercial Client Service Manager II | Hybrid Growth Path

Arthur J. Gallagher & Co. (AJG); Media (Delaware County); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities and O

Collaborative, people-first culture

Global reach with local impact

Job summary

Gallagher is seeking a Client Service Manager II to join our Commercial team. You’ll work with clients and colleagues to provide exceptional service and deliver tailored insurance solutions, building strong relationships and addressing risk management needs.

The role emphasizes renewing client policies, mentoring team members, and maintaining high service standards across Gallagher’s systems and processes. This is a hybrid position with opportunities for growth within Gallagher’s Commercial

Qualifications

• Bachelor's degree with a minimum of 3+ years client service and/or claims management experience
• OR High School degree/GED with a minimum 8+ years client service and/or claims management experience
• Property and Casualty Insurance License
• Proficiency in Microsoft Office
• Desire to build relationships and deliver results
• Adaptability and resilience in managing shifting priorities
• Collaborative mindset to work with teams across Gallagher

Responsibilities

• Manage the renewal process by gathering client information, analyzing their needs, and helping deliver timely, tailored solutions.
• Identify gaps in coverage, review claims, secure existing business, and drive the sale of additional services and lines of coverage.
• Build and maintain strong relationships with clients and carrier partners through timely responses and strong customer service, ensuring trust and satisfaction.
• Help your team address client risk management needs through consultative conversations and personalized strategies.
• Mentor team members by delegating tasks, providing transparent feedback, encouraging continuous learning, and fostering professional growth.
• Conduct regular audits to ensure compliance with regulations and maintain high service standards.
• Maintain accurate and up-to-date client and policy data using Gallagher’s systems.
• Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results.
• Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations.

Skills

Client service

Claims management

Relationship building

Adaptability

Team collaboration

Education

Bachelor's degree

High School / GED with 8+ years experience

Property and Casualty License

Tools

Microsoft Office

Job description

Gallagher is seeking a Client Service Manager II to join our Commercial team. You’ll work with clients and colleagues to provide exceptional service and deliver tailored insurance solutions, building strong relationships and addressing risk management needs.

The role emphasizes renewing client policies, mentoring team members, and maintaining high service standards across Gallagher’s systems and processes. This is a hybrid position with opportunities for growth within Gallagher’s Commercial