Remote Client Service Manager: Growth & Renewal

Arthur J. Gallagher & Co.; Tampa (FL); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative culture

Global reach with local impact

Job summary

Arthur J. Gallagher & Co. is seeking a remote Client Service Manager to join our small business division.

You will deliver exceptional customer service, lead renewal discussions, and collaborate with the sales team to achieve goals. Strong relationship building and a consultative approach are essential. You will mentor the Client Service team, conduct audits for compliance, maintain accurate client data, and leverage Gallagher technology to improve productivity.

Qualifications

• Bachelor's degree with client service experience, or equivalent.
• Property and Casualty Insurance License is preferred.
• Proficient in Microsoft Office and client management tools.

Responsibilities

• Lead renewal processes to secure best client solutions.
• Drive cross-sell of services and lines of coverage.
• Nurture relationships with client buyers and daily contacts.
• Mentor team members and ensure continuous learning.
• Ensure audits, data accuracy, and system compliance.
• Use Gallagher technology to boost productivity and quality.
• Manage multiple priorities with stakeholder alignment.

Skills

Relationship building

Resilient/adaptable

Team collaboration

Education

Bachelor's degree

Property and Casualty Insurance License

Tools

Microsoft Office

Job description

Arthur J. Gallagher & Co. is seeking a remote Client Service Manager to join our small business division.

You will deliver exceptional customer service, lead renewal discussions, and collaborate with the sales team to achieve goals. Strong relationship building and a consultative approach are essential. You will mentor the Client Service team, conduct audits for compliance, maintain accurate client data, and leverage Gallagher technology to improve productivity.