Remote Client Service Leader – Insurance Solutions

Gallagher; Hanover (MD); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Remote work eligible

Job summary

Gallagher is seeking a Client Service Manager within its Commercial team to manage renewals, assess client needs, and deliver tailored insurance solutions. You’ll work with clients and colleagues to resolve challenges and ensure high service standards.

The role focuses on relationship building, proactive problem solving, and leveraging Gallagher’s digital tools to improve client outcomes and compliance. A collaborative environment supports learning and growth.

Qualifications

• Minimum 3+ years client service and/or claims management experience.
• Property and Casualty Insurance License required.
• Proficiency in Microsoft Office and client management tools.

Responsibilities

• Manage renewals and client information to deliver timely, tailored solutions.
• Identify gaps in coverage, review claims, and pursue additional services.
• Build and maintain strong client relationships with carriers and internal teams.
• Mentor teammates, provide feedback, and support professional growth.
• Ensure compliance with regulations and maintain accurate data in systems.

Skills

Client service

Claims management

Licensing (P&C)

Education

Bachelor’s degree

High School diploma / GED

Tools

Microsoft Office

Job description

Gallagher is seeking a Client Service Manager within its Commercial team to manage renewals, assess client needs, and deliver tailored insurance solutions. You’ll work with clients and colleagues to resolve challenges and ensure high service standards.

The role focuses on relationship building, proactive problem solving, and leveraging Gallagher’s digital tools to improve client outcomes and compliance. A collaborative environment supports learning and growth.