Senior Client Success Leader - Growth & Renewals

Arthur J. Gallagher & Co.; Louisville (KY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development

Collaborative culture

Job summary

Gallagher is seeking a Senior Client Service Manager to lead a Commercial team, delivering exceptional service and innovative insurance solutions. You will partner with senior leaders, clients, and colleagues to build relationships, solve complex challenges, and drive value in every interaction.

In this role, you’ll mentor teammates, guide renewals, and identify growth opportunities while ensuring compliance and high service standards.

Qualifications

• Bachelor's degree with 5+ years of client service and/or claims management.
• OR High School degree/GED with 10+ years of client service and/or claims management.
• Property and Casualty Insurance License.
• Proficiency in Microsoft Office.
• Ability to build relationships and deliver results.
• Adaptability and resilience in managing shifting priorities.
• Collaborative mindset to work with teams across Gallagher.

Responsibilities

• Lead the renewal process and strategy for complex accounts.
• Identify gaps in coverage and drive sales of additional services.
• Build and maintain strong relationships with clients and partners.
• Provide strategic guidance to the team through consultative conversations.
• Mentor team members and foster professional development.
• Conduct regular audits to ensure regulatory compliance and high service standards.
• Oversee accuracy of client and policy data using Gallagher’s systems.
• Leverage Gallagher’s technology to improve productivity and outcomes.
• Manage multiple priorities to meet client expectations.

Skills

Client service

Claims management

Relationship building

Team leadership

Education

Bachelor's degree

High School degree

Tools

Microsoft Office

Job description

Gallagher is seeking a Senior Client Service Manager to lead a Commercial team, delivering exceptional service and innovative insurance solutions. You will partner with senior leaders, clients, and colleagues to build relationships, solve complex challenges, and drive value in every interaction.

In this role, you’ll mentor teammates, guide renewals, and identify growth opportunities while ensuring compliance and high service standards.