Remote Client Retention Specialist: Debt Solutions

National Debt Relief; Nevada; Hybrid; USD 37,000 - 72,000; Full time

Benefits offered by this job

Medical Benefits

Dental & Vision

401(k) with Company Match

Paid Holidays

Parental Leave (12 weeks)

Transit Benefits

Life Insurance

Job summary

National Debt Relief is seeking a commission-driven Client Loyalty Specialist (Retention Agent) to support clients at risk of canceling their service. This full-time remote role offers multiple ET schedule options and starts 12/7/2026.

You will handle inbound/outbound communication via calls, email, and digital channels to retain clients and ensure a high-quality experience. Responsibilities include rapport-building, applying persuasive rebuttals, documenting discussions in Salesforce, and

Qualifications

• 2+ years of phone-based experience in sales, collections, banking, or loan services with a strong focus on persuasion and account management.
• High school diploma required.
• Experience in sales and account management, consistently meeting or exceeding performance expectations.
• Excellent verbal and written communication skills.
• Outstanding interpersonal skills.

Responsibilities

• Engage and retain clients at risk of canceling their enrollment through inbound and outbound calls, email, and digital channels.
• Build quick rapport with clients and apply both persuasive rebuttal skills and problem-solving strategies while providing solutions that will help clients stay in program.
• Follow established quality guidelines to ensure clients are cared for with integrity.
• Show the values and benefits of the program to clients.
• Document client discussions clearly and concisely using Salesforce customer relationship management software.
• Meet performance criteria set forth by the management team (subject to change based on company baselines).
• Adhere to National Debt Relief and Retention department policies and procedures, including any applicable updates.

Skills

Phone-based sales

Account management

Persuasion

De-escalation

Active listening

Education

High school diploma

Tools

Salesforce CRM

Job description

National Debt Relief is seeking a commission-driven Client Loyalty Specialist (Retention Agent) to support clients at risk of canceling their service. This full-time remote role offers multiple ET schedule options and starts 12/7/2026.

You will handle inbound/outbound communication via calls, email, and digital channels to retain clients and ensure a high-quality experience. Responsibilities include rapport-building, applying persuasive rebuttals, documenting discussions in Salesforce, and