Remote Client Loyalty Specialist - Retention Pro

National Debt Relief; Northern (KY); Hybrid; USD 48,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Paid holidays

Parental leave

Transit benefits

Life insurance

Voluntary benefits

Pet health insurance discount

Wellness program

Job summary

National Debt Relief is seeking experienced Client Loyalty Specialists (Retention Agents) to help at-risk clients stay enrolled. This full-time, remote role offers flexible ET schedules and a base pay of $18 per hour with performance-based bonuses and commissions.

You will engage via inbound/outbound calls and digital channels, document interactions in Salesforce, and uphold our quality guidelines while guiding clients toward outcomes that improve their financial well-being.

Qualifications

• 2+ years of phone-based experience in sales, collections, banking, or loan services with a strong focus on persuasion and account management.
• High school diploma required.
• Experience in sales and account management, consistently meeting or exceeding performance expectations.
• Excellent verbal and written communication skills.
• Outstanding interpersonal skills.

Responsibilities

• Engage and retain clients at risk of canceling their enrollment through inbound and outbound calls, email, and digital channels.
• Build quick rapport with clients and apply both persuasive rebuttal skills and problem-solving strategies while providing solutions that will help clients stay in program.
• Follow established quality guidelines to ensure clients are cared for with integrity.
• Show the values and benefits of the program to clients.
• Document client discussions clearly and concisely using Salesforce customer relationship management software.
• Meet performance criteria set forth by the management team (subject to change based on company baselines).
• Adhere to National Debt Relief and Retention department policies and procedures, including any applicable updates.

Skills

Phone-based sales

Persuasion

Active listening

De-escalation

Excellent communication

Interpersonal skills

Multitasking

Education

High school diploma

Tools

Salesforce

Job description

National Debt Relief is seeking experienced Client Loyalty Specialists (Retention Agents) to help at-risk clients stay enrolled. This full-time, remote role offers flexible ET schedules and a base pay of $18 per hour with performance-based bonuses and commissions.

You will engage via inbound/outbound calls and digital channels, document interactions in Salesforce, and uphold our quality guidelines while guiding clients toward outcomes that improve their financial well-being.