Remote Client Loyalty Retention Specialist

National Debt Relief; Town of Florida (NY); Híbrido; USD 70.000 - 76.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision benefits

401(k) with company match

Paid holidays, vacation, and sick days

12 weeks paid parental leave

Pre-tax transit benefits

Life insurance (no-cost)

Wellness incentive program

Descripción de la vacante

National Debt Relief is seeking commission-driven, experienced Client Loyalty Specialists (Retention Agents) to help at-risk clients stay enrolled. This remote, full-time role offers multiple ET time slots and a start date of 12/7/2026.

You will support clients via calls, email, and digital channels to de-escalate and resolve concerns, while adhering to policies. Responsibilities include building rapport, following quality guidelines, and documenting discussions in Salesforce.

Formación

• 2+ years of phone-based experience in sales, collections, banking, or loan services with a strong focus on persuasion.
• Excellent verbal and written communication skills.
• Outstanding interpersonal skills.

Responsabilidades

• Engage and retain clients at risk of canceling enrollment via inbound/outbound calls, email, and digital channels.
• Build rapport and apply persuasive rebuttal and problem-solving to keep clients in program.
• Follow quality guidelines to ensure clients are cared for with integrity.
• Show the values and benefits of the program to clients.
• Document client discussions in Salesforce accurately.

Conocimientos

Phone-based sales

Persuasion skills

Active listening

De-escalation

Verbal communication

Written communication

Educación

High school diploma

Herramientas

Salesforce CRM

Descripción del empleo

National Debt Relief is seeking commission-driven, experienced Client Loyalty Specialists (Retention Agents) to help at-risk clients stay enrolled. This remote, full-time role offers multiple ET time slots and a start date of 12/7/2026.

You will support clients via calls, email, and digital channels to de-escalate and resolve concerns, while adhering to policies. Responsibilities include building rapport, following quality guidelines, and documenting discussions in Salesforce.