Remote Client Loyalty & Retention Specialist

National Debt Relief; Pennsylvania; Hybride; USD 25 000 - 34 000; Plein temps

Avantages offerts par ce poste

Remote work

Bonuses and commissions

Résumé du poste

National Debt Relief is seeking a highly motivated Client Loyalty Specialist to support at-risk clients from a remote location. You will manage inbound and outbound contacts, build rapport, and deliver solutions that encourage clients to stay engaged.

The role emphasizes empathy, professionalism, and adherence to quality guidelines while maximizing client outcomes. The position is full-time and remote across multiple US states, with flexible shift options and the potential for performance-based

Qualifications

• 2+ years of phone-based experience in sales, collections, banking, or loan services.
• High school diploma required.
• Excellent verbal and written communication skills.
• Outstanding interpersonal skills.

Responsabilités

• Engage and retain clients at risk of canceling enrollment through inbound and outbound calls, email, and digital channels.
• Build quick rapport with clients and apply persuasive rebuttals and problem-solving strategies to keep them in the program.
• Follow established quality guidelines to ensure clients are cared for with integrity.
• Show the value and benefits of the program to clients.
• Document client discussions clearly using Salesforce CRM.
• Meet performance criteria set by management; adhere to retention policies and procedures.

Connaissances

Phone-based sales experience

Communication skills

Interpersonal skills

Active listening

Formation

High school diploma

Outils

Salesforce

Description du poste

National Debt Relief is seeking a highly motivated Client Loyalty Specialist to support at-risk clients from a remote location. You will manage inbound and outbound contacts, build rapport, and deliver solutions that encourage clients to stay engaged.

The role emphasizes empathy, professionalism, and adherence to quality guidelines while maximizing client outcomes. The position is full-time and remote across multiple US states, with flexible shift options and the potential for performance-based