Remote Client Implementation Leader

PSI Services; Trenton (NJ); À distance; USD 140 000 - 160 000; Plein temps

Résumé du poste

PSI Services is seeking a senior Manager, Client Implementation Project Management to lead the client implementation PM team, ensuring end‑to‑end delivery and strong governance. The role blends hands‑on leadership with portfolio oversight and cross‑functional collaboration to meet client commitments and strategic goals.

The position emphasizes ownership of process standardization, resource planning, and credible timelines for new and existing client implementations as part of PSI’s growth and

Qualifications

• Total experience: 10+ years overall, including at least 8 years in project or program delivery, plus 2 to 3 years directly managing, coaching, or formally supervising project managers.
• Education to Bachelor’s degree level in a related field such as business or program/project management.
• Proven ability to fully own and run a team independently —exercising sound judgment and making the right calls and aligning the team across the portfolio.
• Demonstrated strategic leadership capability —the ability to set vision and direction for a function, connect delivery to business strategy, and drive change beyond managing existing operations.
• Proven experience as a project or program manager delivering complex, enterprise‑level client implementations, ideally spanning multiple teams and product lines.
• Demonstrated people‑management experience is required —leading, coaching, and developing a team of project management professionals, including performance management and capacity/resource planning.
• Ability to support the sales cycle —defining implementation timelines and milestones and confidently presenting the implementation approach to prospective clients.
• Proficiency in using web‑based project management platforms such as MS Project, Smartsheet, or Jira is required.
• Extensive stakeholder management experience required, including the ability to influence and collaborate across multiple departments and engage senior stakeholders and leadership teams.
• Prince2 / PMP / Agile experience required; project management certification preferred.
• Strong understanding of project management methodologies with a proven ability to define, standardize, and enforce processes and ways of working across a team, and to design tracking dashboards and reporting that provide portfolio‑level visibility.
• Strong problem‑solving skills , with the ability to anticipate challenges, manage shifting priorities, and thrive in a dynamic, fast‑paced environment.
• Experience in the testing industry and with assessment delivery platforms is a plus.

Responsabilités

• Leads, directs, and supervises a team of Project Managers and Senior Project Managers. Monitors workflow and deadlines, reviews project plans, and ensures team members meet project goals accurately and on time.
• Provides day‑to‑day leadership, coaching, and mentoring for staff—setting clear performance expectations, holding team members accountable, and supporting professional development and career progression.
• Owns hiring, onboarding, performance management , goal setting, and regular one‑to‑ones for direct reports; conducts formal performance reviews and supports succession and talent planning within the team.
• Manages team capacity and resource allocation across the full portfolio—balancing workload across project managers, matching engagements to skill and complexity, forecasting demand across existing‑client upsell and brand‑new implementation pipelines.

Connaissances

Team leadership

Resource planning

Delivery oversight

Stakeholder management

PM methods

Formation

Bachelor’s degree

Outils

MS Project

Smartsheet

Jira

Description du poste

PSI Services is seeking a senior Manager, Client Implementation Project Management to lead the client implementation PM team, ensuring end‑to‑end delivery and strong governance. The role blends hands‑on leadership with portfolio oversight and cross‑functional collaboration to meet client commitments and strategic goals.

The position emphasizes ownership of process standardization, resource planning, and credible timelines for new and existing client implementations as part of PSI’s growth and