Project Management Implementations Manager

PSI Services; Atlanta (GA); Remote; USD 144,000 - 176,000; Full time

Job summary

PSI Services is seeking a Manager, Client Implementation Project Management to lead the client implementations team and ensure successful onboarding of new clients onto PSI technology and workflows.

The role combines hands-on project leadership with portfolio-wide process improvement, governance, and staffing decisions, delivering on time, within budget, and to the satisfaction of clients and stakeholders.

Responsibilities

• Takes full ownership of the client implementation project management team, making sound, timely decisions and setting direction.
• Sets the strategic vision and direction for the client implementation project management function, translating PSI's business strategy into a clear operating model and goals.
• Thinks ahead of current delivery—anticipating demand, capability gaps, risks, and evolving how the function should operate to support the business.
• Partners with commercial, product, operations, and solutions leadership to align delivery with strategic objectives and allocate resources accordingly.
• Brings a portfolio-level, big-picture perspective to decision-making, balancing short-term pressures with long-term scalability and predictability.

Job description

Description

Title: Manager, Client Implementation Project Management

Location: Remote-US

Salary: Up to $160K + STIP

About PSI

Join Us at PSI - Where You Belong, Grow, and Thrive!

At PSI, we believe that people achieve their best when they feel they truly belong. That's why fairness and opportunity are at the heart of everything we do - not just words, but values deeply embedded in our culture and the full employee experience.

We're proud to foster an environment where everyone is supported to reach their full potential. From your first day through every step of your journey with us, you'll feel the difference in how we work, grow, and succeed together.

What You Can Expect From Us - We know that great work starts with feeling valued. That's why we've benchmarked all our roles against local market rates and why you'll always see salary details in our job postings. We believe in transparency, and we want you to feel confident that your next move aligns with your expectations.

About the Role

The Manager, Client Implementation Project Management owns and runs PSI's client implementation project management team, leading and developing the Project Managers and Senior Project Managers who deliver client implementations end to end. This is PSI's client-facing implementation project management function focused on onboarding new clients and delivering existing-client projects onto PSI technology and operational workflows. The role is defined by ownership and sound judgment: the successful candidate takes full accountability for the team and its delivery while shaping the standards and operating model the team works to. The Manager holds accountability for the performance, capacity, and professional growth of the team, as well as for the quality, consistency, and predictability of delivery against cost, schedule, quality, customer satisfaction, and outcome targets.

The Manager balances direct people management with portfolio oversight—allocating resources, managing workload and priorities across the team, coaching project managers through complex or at-risk engagements, and serving as a point of escalation for internal and external stakeholders. The Manager is also expected to be hands-on when needed: stepping directly into a project to lead it in the absence of a project manager, and bringing deep technical understanding of PSI's product suite, configurations, and integrations to guide successful delivery. The role partners closely with commercial, product, operations, solutions, and proposals teams to ensure delivery aligns with PSI's strategic goals and client commitments, while continuously improving project management standards, tools, and governance.

A core part of the role is strategically determining the right project management processes and standardizing them across the team—establishing consistent practices for how every project manager plans, communicates, and delivers, and building the tracking and reporting infrastructure that gives the business clear visibility. The Manager is also responsible for resourcing strategically across the full portfolio, spanning existing-client upsell projects as well as brand-new client implementations, and for supporting the sales cycle by shaping credible implementation timelines and confidently representing PSI's implementation approach to prospects.

Role Responsibilities

Team Ownership & Leadership

• Takes full ownership of the client implementation project management team making sound, timely decisions and setting direction.

• Sets the strategic vision and direction for the client implementation project management function, translating PSI's business strategy and growth priorities into a clear operating model, roadmap, and set of goals for the team.

• Thinks ahead of current delivery —anticipating future demand, capability gaps, and risks, and proactively shaping how the implementation function needs to evolve to support the business rather than simply reacting to project-by-project needs.

• Partners with commercial, product, operations, and solutions leadership to align implementation delivery with strategic objectives, influence prioritization, and ensure the highest-value initiatives receive the right focus and resources.

• Brings a portfolio-level, big-picture perspective to decision-making—balancing short-term delivery pressures against long-term capability, scalability, and predictability of the function.

People Leadership & Team Management