Remote Client Implementation Lead

KPA; Oregon; Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

401k with company match

Life Insurance

Employee Assistance Programs

Mental Health Benefits

Job summary

KPA in the United States seeks a Client Implementation Manager to own the end-to-end onboarding of new customers, configuring the tools and guiding deployments to ensure compliance goals are met.

You will collaborate with cross-functional teams, train client admins, and manage timelines, balancing technical problem-solving with exceptional customer care to build long-term partnerships.

Qualifications

• 2+ years in a customer-facing role with onboarding, implementation, project coordination, or technical support.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Confidence communicating with customers and guiding conversations toward solutions.
• Practical, resourceful problem-solving and roadblock removal.
• Comfort learning new technology and explaining concepts to customers.
• Ability to work independently while collaborating with teammates remotely.
• Experience using CRM tools and Microsoft Office applications.

Responsibilities

• Own the implementation process from initial planning and site configuration through training, launch, and transition to ongoing support.
• Build strong customer relationships as a trusted point of contact throughout implementation.
• Keep projects on track by developing implementation plans, coordinating deliverables, and addressing risks.
• Configure solutions to meet customer needs, guiding on product functionality and integrations.
• Train customer administrators and supervisors to become confident users.
• Collaborate with Client Success, Product, and Content teams to troubleshoot issues and incorporate feedback.
• Set customers up for long-term success with a smooth onboarding experience.

Skills

Customer onboarding

Implementation management

Project coordination

Technical support

Strong communication

Remote collaboration

CRM tools

Microsoft Office

Education

Bachelor's degree or equivalent professional experience

Tools

Microsoft Office

CRM tools

Salesforce

Job description

KPA in the United States seeks a Client Implementation Manager to own the end-to-end onboarding of new customers, configuring the tools and guiding deployments to ensure compliance goals are met.

You will collaborate with cross-functional teams, train client admins, and manage timelines, balancing technical problem-solving with exceptional customer care to build long-term partnerships.