Client Onboarding & Implementation Lead

KPA; United States; Remote; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible Spending Accounts

PTO

Paid and Floating Holidays

401k with Company match and immediate

Job summary

KPA is seeking a Client Implementation Manager to drive successful onboarding and implementation for automotive clients. You will own projects from planning and configuration through training and launch, while building trusted relationships and ensuring a smooth transition to ongoing Client Success.

You will collaborate with internal teams, resolve roadblocks, and coach customers to use KPA solutions effectively, including Salesforce integrations and CRM workflows.

Qualifications

• 2+ years in a customer-facing role, onboarding, implementation or support.
• Strong organizational and time management skills with ability to manage multiple priorities.
• Confident communicator, can guide conversations toward solutions.
• Resourceful problem-solver able to remove roadblocks and adapt to challenges.
• Comfort with learning new technology and training others on software platforms.
• Able to work independently and remotely while collaborating with teams.
• Experience using CRM tools and Microsoft Office.
• Bachelor’s degree or equivalent professional experience.

Responsibilities

• Own the implementation process from planning to launch and ongoing support.
• Build strong customer relationships and manage expectations.
• Keep projects on track by developing and coordinating implementation plans.
• Configure solutions to meet customer needs and provide guidance on product functionality.
• Solve problems creatively using platform capabilities to overcome obstacles.
• Train customer administrators to become confident users of KPA products.
• Collaborate with Client Success, Product, and Content teams to improve experience.
• Ensure smooth handoff to ongoing Client Success team.

Skills

Customer onboarding

Implementation

Project coordination

Technical support

Remote work

CRM tools

Microsoft Office

Communication

Education

Bachelor’s degree or equivalent professional experience

Tools

Salesforce

CRM software

Microsoft Office

Job description

KPA is seeking a Client Implementation Manager to drive successful onboarding and implementation for automotive clients. You will own projects from planning and configuration through training and launch, while building trusted relationships and ensuring a smooth transition to ongoing Client Success.

You will collaborate with internal teams, resolve roadblocks, and coach customers to use KPA solutions effectively, including Salesforce integrations and CRM workflows.