Remote Client Implementation Lead

KPA; Lafayette (CO); Remote; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Flexible Spending Accounts

PTO

Job summary

KPA is seeking a Client Implementation Manager to drive successful onboarding for automotive clients. You will own the implementation lifecycle from planning and configuration to training and launch, ensuring customers realize value and stay on track.

Work closely with Customer Success, Product, and Content teams to troubleshoot, resolve issues, and deliver a smooth onboarding experience. Remote-friendly role with a focus on strong client relationships and issue resolution.

Qualifications

• At least 2 years of experience in a customer-facing role, onboarding or implementation.

Responsibilities

• Own the implementation process from planning through training and launch.
• Build strong customer relationships and set expectations.
• Keep projects on track with implementation plans and risk management.
• Configure solutions to meet customer needs and guide product usage.
• Train customer administrators and supervisors on how to use the platforms.
• Collaborate with Client Success, Product, and Content teams to improve the experience.
• Ensure a smooth transition to ongoing Client Success support.

Skills

Customer onboarding

Implementation

Project coordination

Technical support

Communication

Remote collaboration

Microsoft Office

CRM tools

Time management

Bachelor's degree or equivalent

Education

Bachelor's degree or equivalent professional experience

Tools

Salesforce

CRM software

Job description

KPA is seeking a Client Implementation Manager to drive successful onboarding for automotive clients. You will own the implementation lifecycle from planning and configuration to training and launch, ensuring customers realize value and stay on track.

Work closely with Customer Success, Product, and Content teams to troubleshoot, resolve issues, and deliver a smooth onboarding experience. Remote-friendly role with a focus on strong client relationships and issue resolution.