Remote Client Onboarding & Implementation Lead

Daupler; United States; Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Flexible, casual work environment

Unlimited paid time off

Medical, dental and vision options

Job summary

Daupler is seeking an Implementation Specialist to guide new customers from signed contract to production, configuring our platform to fit operations and ensuring a great onboarding experience. This customer-facing role emphasizes listening, communicating value, and building relationships across teams.

You'll collaborate with Support, Account Management, and Sales to manage multiple implementations, report on scope, and identify opportunities to deepen adoption while maintaining organized

Qualifications

• People-first interpersonal skills and empathy.
• Strong organizational skills and detail orientation.
• Project management experience with multiple implementations.
• Technical aptitude and willingness to learn integration technologies.
• Creative problem-solving under pressure.

Responsibilities

• Partner with Support, Account Management, and Sales to onboard customers to production.
• Configure our software to meet each customer’s needs.
• Serve as the face of the company during onboarding and communicate value clearly.
• Listen to understand operations and translate needs into solutions.
• Coordinate with Engineering to troubleshoot configuration.
• Report on scope and advise on new features to support customers.
• Identify opportunities to deepen adoption and flag expansion.
• Maintain organized records of progress, timelines, and interactions.

Skills

People skills

Organization

Project management

Technical aptitude

Creative problem solving

Tools

Jira

Confluence

Job description

Daupler is seeking an Implementation Specialist to guide new customers from signed contract to production, configuring our platform to fit operations and ensuring a great onboarding experience. This customer-facing role emphasizes listening, communicating value, and building relationships across teams.

You'll collaborate with Support, Account Management, and Sales to manage multiple implementations, report on scope, and identify opportunities to deepen adoption while maintaining organized