Remote Client Onboarding & Implementation Lead

KPA; New York (NY); Remote; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with company match

PTO

Paid and floating holidays

No-cost Mental Health Benefits

Job summary

KPA helps automotive businesses stay compliant with software, consulting, and training services. The Client Implementation Manager role focuses on guiding new customers from planning and configuration through training and launch, building strong relationships and ensuring a smooth onboarding.

You’ll work closely with internal teams to troubleshoot and optimize implementations, while independently managing projects and helping customers become confident users of KPA’s platform.

Qualifications

• At least 2 years in a customer-facing role with onboarding, implementation, or project coordination.
• Strong organizational and time management skills.
• Confident communicating with customers and guiding conversations toward solutions.
• Resourceful, practical problem-solving with roadblock removal.
• Comfort with learning new technology and explaining concepts to others.
• Ability to work independently while collaborating remotely with teams.
• Experience with Microsoft Office and CRM tools.
• Bachelor’s degree or equivalent professional experience.

Responsibilities

• Own the implementation process from planning through training and launch.
• Manage new customer implementations from planning and site config to training and transition to ongoing support.
• Build strong customer relationships and serve as a trusted contact.
• Coordinate with Customer Success, Product, and Content teams to troubleshoot and improve the implementation experience.
• Ensure timely project delivery and proactive risk management.
• Configure solutions to meet customer needs and guide best practices.

Skills

Customer onboarding

Implementation

Project coordination

Technical support

Organizational skills

Time management

Customer communication

Problem solving

Remote collaboration

Microsoft Office

CRM tools

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Job description

KPA helps automotive businesses stay compliant with software, consulting, and training services. The Client Implementation Manager role focuses on guiding new customers from planning and configuration through training and launch, building strong relationships and ensuring a smooth onboarding.

You’ll work closely with internal teams to troubleshoot and optimize implementations, while independently managing projects and helping customers become confident users of KPA’s platform.