Account Associate, Client Experience

Merchants Fleet; Hooksett (NH); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Opportunities for professional growth

Collaborative team culture

Employee satisfaction programs

Job summary

A leading fleet management company in New Hampshire is seeking an Account Associate to enhance client experience by providing outstanding support and managing client accounts. The ideal candidate will have strong communication skills, attention to detail, and previous experience in a client service role. This position offers opportunities for growth within a collaborative team environment that values innovation and excellence in service delivery.

Qualifications

• Two or more years of experience in a client service role.
• Strong attention to accuracy when managing multiple tasks.

Responsibilities

• Provide outstanding support to clients and manage client accounts.
• Build and nurture strong client relationships.
• Utilize CRM software and TotalView to track client transactions.

Skills

Exceptional communication skills

Attention to detail

Client-focused approach

Advanced computer skills

Ability to work independently

Team collaboration

Education

High school diploma or equivalent

Tools

CRM software

TotalView

Microsoft Suite

Job description

Are you a detail-oriented professional with a passion for client service? Do you thrive in a fast-paced, team-oriented environment? If so, we want you to join Merchants Fleet as an Account Associate, Client Experience!

Why Merchants Fleet?

At Merchants Fleet, we deliver exceptional fleet management solutions while providing top-tier service to our clients. As an Account Associate, you will play a key role in supporting our clients and the Client Experience team, ensuring timely and accurate service delivery.

What You’ll Do

• Provide outstanding support to clients and the Client Experience team
• Manage client accounts and ensure all requests and timelines are met with precision
• Build and nurture strong client relationships, resolving concerns proactively
• Utilize CRM software and TotalView to track client support and vehicle transactions
• Collaborate with internal teams to ensure seamless client deliverables
• Act as a liaison between sales, clients, and internal departments
• Identify and recommend process improvements for enhanced client service

What You Bring To The Table

• Exceptional communication skills – verbal, written, and interpersonal
• Strong attention to detail – accuracy is key when managing multiple tasks
• High energy and a professional demeanor – a client-focused approach is essential
• Ability to work independently and as part of a team
• Advanced computer skills – CRM, TotalView, and Microsoft Suite expertise preferred
• Two or more years of experience in a client service or communication-focused role
• High school diploma or equivalent required

Why You’ll Love It Here

• A fast-paced, dynamic work environment
• Opportunities for professional growth and development
• A collaborative and supportive team culture
• The chance to make a real impact on client success

If you’re ready to take your career to the next level and be part of a team that values excellence in client service, apply today!

The Company

You’re invigorated by team collaboration and a fast-paced work environment. Opportunities for growth motivate you to always bring your A-game. You’re tired of being told “no” when you think of ways to improve, innovate, and do things better. There’s a place for people like you. Welcome to Merchants Fleet.

We’ve been around for more than 60 years, but we’re the fastest growing fleet management company in North America. The fleet industry is behind every delivered package, the summertime memories kids make on their way to camp, and the heavy-duty trucks and vans that keep the lights on. That’s a lot of responsibility, and why we want our employees to always be at their best.

Everything at Merchants Fleet is fueled by our entrepreneurial spirit, including:

• Leadership who truly lead and engage with employees
• Real career paths and the tools you need to grow and develop
• A work environment that’s encouraging and collaborative

We know employees won’t stay if they’re not happy, which is why we provide a great benefits package on top of our award-winning work environment. In fact, we’ve just made the “Great Companies to Work For in NH” list for the eighth year in a row and have a 88% employee satisfaction score (higher than the national average of 57%).

So, what are you waiting for? See why a career with Merchants Fleet is the best decision your future self has ever made.

Join Center Stage at Merchants Fleet: Explore More + Apply Today!

Merchants Fleet® is the fastest-growing and most electric fleet management company in North America, serving over 20 diverse industries, powered by 700 employees in 29 states with HQ in New Hampshire and Innovation Center in the Chicago area.

Discover the unique benefits, perks and rewarding culture we offer you — download the Merchants Fleet 2026 Total Rewards Employee Benefits Guide today! Visit www.merchantsfleet.com/explore

Merchants Fleet is an equal opportunity employer committed to diversity and inclusion. Individuals with disabilities and protected veterans are encouraged to apply. If you require an accommodation with our hiring process please send an email to [e-mail] or call [phone]. To provide all candidates with the highest level of our attention, Merchants Fleet does not accept uninvited solicitations or resumes from third parties. All workplace policies, required notices and guidelines (including EEO posters, CCPA notice for California residents) are available online.