Associate Client Development Manager

Merchants Fleet; Chicago (IL); On-site; USD 90,000 - 140,000; Full time

Job summary

Merchants Fleet is seeking an Associate Client Development Manager to manage a portfolio of Tier 3 clients, focusing on retention, engagement, and long-term growth. This remote role is based in the United States.

You will grow revenue through upselling and cross-selling, build strong client relationships, and partner with internal teams to deliver insights and enable growth across leasing, fleet services, and technology solutions. A career path toward strategic account management is available.

Qualifications

• 2–5 years of experience in sales, account management, client development, or the fleet industry.
• Bachelor’s degree in business or a related field.
• Demonstrated ability to build strong client relationships and identify growth opportunities.
• Strong communication, presentation, and relationship management skills.

Responsibilities

• Grow existing business: Own revenue growth and penetration goals while identifying opportunities to expand relationships through upselling, cross-selling, leasing, and value-added services.
• Build strong client relationships: Serve as the primary relationship manager for an assigned portfolio, maintaining proactive communication and delivering insights that support client success.
• Drive retention: Monitor client engagement and portfolio health, identify at-risk accounts, and take action to strengthen relationships and protect revenue.
• Manage orders and forecasts: Partner with clients to develop and execute monthly and annual vehicle forecasts, ensuring accurate and timely ordering aligned with client needs.
• Expand Merchants solutions: Identify and introduce products, services, and technology that provide additional value while creating opportunities for growth.
• Own the sales pipeline: Maintain accurate client activity, opportunities, forecasts, and engagement information in Salesforce.
• Deliver client insights: Develop and present small fleet scorecards for designated clients and use data to identify opportunities and areas for improvement.
• Collaborate across teams: Partner with Sales, Regional Vice Presidents, and other internal teams to support client onboarding, account transitions, strategic initiatives, and key projects.
• Engage clients: Conduct regular virtual check-ins and quarterly strategic conversations, with occasional travel for high-value client meetings and events.

Skills

Relationship building

Account management

Sales

Communication skills

Presentation skills

Education

Bachelor’s degree in business or related field

Tools

Salesforce

Job description

Build Relationships. Drive Growth. Make an Impact.

Merchants Fleet is looking for an Associate Client Development Manager to join our Client Development team. In this role, you’ll manage a portfolio of Tier 3 clients, serving as a trusted partner focused on client retention, engagement, and long‑term growth.

This is an exciting opportunity for a relationship-focused sales professional who enjoys understanding client needs, uncovering opportunities, and connecting customers with solutions that make their fleet operations more effective. You’ll work across leasing, fleet services, and technology solutions while developing the skills needed to grow into strategic account management.

Location: Remote

Salary Range: $90,000 - $140,000 dependent on experience and qualifications

What You’ll Do

• Grow existing business: Own revenue growth and penetration goals while identifying opportunities to expand relationships through upselling, cross‑selling, leasing, and value‑added services.
• Build strong client relationships: Serve as the primary relationship manager for an assigned portfolio, maintaining proactive communication and delivering insights that support client success.
• Drive retention: Monitor client engagement and portfolio health, identify at‑risk accounts, and take action to strengthen relationships and protect revenue.
• Manage orders and forecasts: Partner with clients to develop and execute monthly and annual vehicle forecasts, ensuring accurate and timely ordering aligned with client needs.
• Expand Merchants solutions: Identify and introduce products, services, and technology that provide additional value while creating opportunities for growth.
• Own the sales pipeline: Maintain accurate client activity, opportunities, forecasts, and engagement information in Salesforce.
• Deliver client insights: Develop and present small fleet scorecards for designated clients and use data to identify opportunities and areas for improvement.
• Collaborate across teams: Partner with Sales, Regional Vice Presidents, and other internal teams to support client onboarding, account transitions, strategic initiatives, and key projects.
• Engage clients: Conduct regular virtual check‑ins and quarterly strategic conversations, with occasional travel for high‑value client meetings and events.

What You Bring

• 2–5 years of experience in sales, account management, client development, or the fleet industry
• Bachelor’s degree in business or a related field
• Demonstrated ability to build strong client relationships and identify growth opportunities
• Strong communication, presentation, and relationship management skills
• Ability to confidently engage with stakeholders at all levels of an organization
• Excellent organizational, problem‑solving, and time‑management skills
• Self‑motivated and able to effectively manage multiple clients, priorities, and deadlines
• Collaborative mindset with a strong focus on customer success and continuous growth
• Experience communicating with and supporting client stakeholders

Why Merchants Fleet?

At Merchants Fleet, we’re transforming the way businesses manage mobility. You’ll join a collaborative, innovative team where your ideas matter, your relationships make a difference, and there’s room to grow.

We’ve been around for more than 60 years, but we’re the fastest growing fleet management company in North America. The fleet industry is behind every delivered package, the summertime memories kids make on their way to camp, and the heavy‑duty trucks and vans that keep the lights on. That’s a lot of responsibility, and why we want our employees to always be at their best.

The Company

You’re invigorated by team collaboration and a fast‑paced work environment. Opportunities for growth motivate you to always bring your A‑game. You’re tired of being told “no” when you think of ways to improve, innovate, and do things better.

There’s a place for people like you. Welcome to Merchants Fleet.

Everything at Merchants Fleet is fueled by our entrepreneurial spirit, including:

• Leadership who truly lead and engage with employees
• Real career paths and the tools you need to grow and develop
• A work environment that’s encouraging and collaborative

We know employees won’t stay if they’re not happy, which is why we provide a great benefits package on top of our award‑winning work environment. In fact, we’ve just made the “Great Companies to Work For in NH” list for the 10th year and have an 84% employee satisfaction score (higher than the national average of 57%).

See why a career with Merchants Fleet is the best decision your future self has ever made.

We are fortunate to have an in‑house team of Talent Acquisition experts who meet the needs of our business. Because they are AWESOME, we do not need support from external recruiting partners to identify talent or augment staffing for this role.

AI Disclosure: We may use AI‑assisted tools throughout the recruiting process to help support activities such as scheduling, communications, note organization, and process efficiency. If you have any questions or concerns about the use of these tools, please let us know. Please be assured that all applications and candidate evaluations are reviewed by people, and hiring decisions are made by our team based on a variety of factors, including skills, experience, and overall fit for the role.

Merchants Fleet® is the fastest‑growing and most electric fleet management company in North America, serving over 20 diverse industries, powered by 525 employees in 29 states with HQ in New Hampshire.

Discover the unique benefits, perks and rewarding culture we offer you — download the Merchants Fleet 2026 Total Rewards Employee Benefits Guide today! Visit www.merchantsfleet.com/explore

Merchants Fleet is an equal‑opportunity employer committed to diversity and inclusion. Individuals with disabilities and protected veterans are encouraged to apply. If you require an accommodation with our hiring process please send an email to [e-mail] or call (603) 836‑6483.

To provide all candidates with the highest level of our attention, Merchants Fleet does not accept uninvited solicitations or resumes from third parties. All workplace policies, required notices and guidelines (including EEO posters, CCPA notice for California residents) are available online.