Remote Client Experience & Scheduling Specialist

Next Stop Travel; Columbus (OH); Remote; USD 38,000 - 54,000; Full time

Benefits offered by this job

Flexible remote work environment

Performance-based compensation

Access to training and ongoing support

Job summary

Next Stop Travel, a remote-based company, seeks a Customer Service Representative to assist with client requests, organize service arrangements, and support coordination.

You will handle inquiries by email, phone, and online platforms, coordinate scheduling, submit reservations with external providers, and maintain accurate records. The role emphasizes attention to detail, independence, and strong communication in a structured remote environment.

Qualifications

• Experience in customer service, coordination, or administrative roles.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Coordination

Administrative roles

Organization

Communication

Independent work

Prioritization

Digital tools

Web-based systems

Detail-oriented

Accuracy

Job description

Next Stop Travel, a remote-based company, seeks a Customer Service Representative to assist with client requests, organize service arrangements, and support coordination.

You will handle inquiries by email, phone, and online platforms, coordinate scheduling, submit reservations with external providers, and maintain accurate records. The role emphasizes attention to detail, independence, and strong communication in a structured remote environment.