Remote Client Experience & Scheduling Specialist

Next Stop Travel; Austin (TX); Remote; USD 35,000 - 55,000; Full time

Job summary

Next Stop Travel is seeking a Customer Service Representative to assist with client requests, organize service arrangements, and support the coordination process in a remote environment. This role emphasizes strong attention to detail and the ability to manage multiple tasks across platforms.

You will serve as the primary contact for clients, coordinate reservations, and ensure timely follow-up while maintaining accurate records.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service experience

Organizational skills

Communication skills

Independent work

Digital tools proficiency

Job description

Next Stop Travel is seeking a Customer Service Representative to assist with client requests, organize service arrangements, and support the coordination process in a remote environment. This role emphasizes strong attention to detail and the ability to manage multiple tasks across platforms.

You will serve as the primary contact for clients, coordinate reservations, and ensure timely follow-up while maintaining accurate records.