Remote Client Experience & Reservations Specialist

The Hiring Platform; Fargo (ND); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Remote work

Onboarding and training

Professional development

Job summary

The Hiring Platform is seeking an organized Client Experience Coordinator to assist clients with reservations, service requests, and ongoing coordination, ensuring clear communication and a positive client experience from start to finish.

Responsibilities include researching options, handling reservations and confirmations, and maintaining accurate client records while providing timely updates and professional service.

Qualifications

• Strong written and verbal communication skills.
• Excellent organization and attention to detail.
• Customer-focused and professional demeanor.
• Comfortable using email and web-based platforms.
• Strong research and problem-solving abilities.
• Able to manage multiple requests and deadlines.
• Previous customer service/hospitality/reservations/administrative experience is helpful but not required.

Responsibilities

• Communicate with clients to understand their needs and preferences.
• Research available accommodations, transportation, activities, and services.
• Assist with reservations, confirmations, and scheduling.
• Review reservation details for accuracy.
• Provide clients with timely updates and important information.
• Assist with modifications, cancellations, and special requests.
• Maintain organized client records and documentation.
• Follow up on outstanding requests and upcoming arrangements.
• Communicate with service providers when necessary.
• Maintain professional customer service standards.

Skills

Communication skills

Organization

Customer-focused

Email & web platforms

Research & problem solving

Multitasking

Customer service experience

Job description

The Hiring Platform is seeking an organized Client Experience Coordinator to assist clients with reservations, service requests, and ongoing coordination, ensuring clear communication and a positive client experience from start to finish.

Responsibilities include researching options, handling reservations and confirmations, and maintaining accurate client records while providing timely updates and professional service.